Job Description
Join our award-winning team at Harborview Hotel & Suites as a Front Desk Agent and make your mark on Baltimore's hospitality scene! We're seeking a dynamic professional to become the welcoming face of our luxury property. This immediate hire role offers competitive compensation, comprehensive benefits, and the chance to grow your career in a vibrant downtown location. If you thrive in fast-paced environments and excel at creating memorable guest experiences, this is your perfect opportunity to shine!
What We Offer:
- Competitive hourly pay with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Professional development programs
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and guest requests using Opera PMS
- Handle cash transactions, billing inquiries, and payment processing
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and services to enhance guest satisfaction
- Maintain accurate records of guest interactions and billing information
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Professional appearance and positive demeanor
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Maryland driver's license preferred