Job Description
Join our award-winning team at Harborview Hotel Group as a Front Desk Agent and become the first point of contact for our distinguished guests. We're seeking a polished professional to deliver exceptional hospitality experiences in the heart of Boston's vibrant waterfront district. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a luxury hospitality environment.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Operate property management systems (Opera/PMS) with proficiency
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate records of guest feedback and incidents
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in property management systems
- Strong problem-solving abilities under pressure
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Professional appearance and positive demeanor
- Ability to multitask in a fast-paced environment