Job Description
Join our award-winning hospitality team at Mountain View Lodge & Resort in the heart of Colorado Springs! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences in our stunning mountain-adjacent location. This is an immediate full-time opportunity for a professional who thrives in fast-paced environments and embodies our commitment to excellence. Enjoy competitive pay, comprehensive benefits, and the chance to work in one of Colorado's most vibrant tourism destinations.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS system
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market resort amenities and local attractions to guests
- Maintain organized front desk documentation
Qualifications
- 1+ years hotel front desk experience preferred
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid Colorado driver's license
- Basic knowledge of Colorado Springs attractions
- High school diploma or equivalent required
- Ability to lift 25 lbs occasionally