Job Description
Join the vibrant hospitality scene in Denver as an immediate Front Desk Agent at our award-winning downtown hotel. We're seeking a dynamic professional to create memorable guest experiences through exceptional service, seamless check-ins, and local expertise. This full-time role offers competitive pay, benefits, and career growth in Colorado's thriving tourism hub. If you're passionate about hospitality and ready to start immediately, apply today!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation inquiries and modify bookings using Opera/PMS systems
- Resolve guest concerns with empathy and proactive problem-solving
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for operational excellence
- Provide local recommendations to enhance guest experiences
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Valid Colorado driver's license preferred
- Spanish language skills highly desirable
- Ability to stand for extended periods and lift 25 lbs