Job Description
Join our award-winning team at Grand Detroit Hospitality Group as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of downtown Detroit. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth within our luxury hotel chain.
Why You'll Love Working With Us:
- Comprehensive benefits package including health insurance and 401(k)
- Free parking and employee meal discounts
- Referral bonuses and performance incentives
- Professional development programs
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain lobby cleanliness and professional appearance
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexibility to work evenings, weekends, and holidays
- Valid Michigan driver's license (if required for errands)