Job Description
Join our dynamic hospitality team at Sunset Ridge Resort as a Front Desk Agent! We're seeking a polished professional to deliver exceptional guest experiences in the heart of El Paso. With immediate availability required, you'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, resolving inquiries, and upholding our brand's reputation for excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant desert oasis setting.
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Handle reservation modifications, cancellations, and special requests with precision
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Resolve guest complaints promptly and professionally
- Perform daily audits and report discrepancies to management
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends/holidays
- Valid Texas driver's license and reliable transportation