Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, Fort Worth's premier destination for luxury and comfort. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences immediately. If you're passionate about service excellence and thrive in fast-paced environments, this is your chance to launch or advance your hospitality career with a supportive, growth-oriented employer. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate guest records and property management system data
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash drawer operations securely
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Stayline)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Basic math and cash handling proficiency
- Positive attitude and team-oriented mindset