Job Description
Join our award-winning team as an immediate hire Front Desk Agent at the Grand Plaza Hotel Houston! We're seeking a charismatic professional to deliver exceptional guest experiences in our luxury downtown location. This role offers competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Provide outstanding guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with professionalism and solution-oriented mindset
- Process payments and maintain accurate financial records
- Act as hotel ambassador, recommending local attractions and services
- Utilize property management systems (Opera/PMS) efficiently
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Bilingual English/Spanish preferred
- Valid Texas driver's license (for shuttle operations)
- Ability to stand for extended periods