Job Description
Join our award-winning hospitality team at the heart of the Las Vegas Strip! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our brand's energy while managing seamless check-ins, resolving inquiries, and ensuring exceptional service. Immediate openings available with competitive compensation and growth opportunities.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate shift documentation
- Execute emergency procedures when needed
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling abilities
- Flexible schedule availability (nights/weekends)
- Positive attitude with service-oriented mindset
- Nevada gaming license (if applicable)