Job Description
Join our award-winning hospitality team at the heart of Los Angeles! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in one of the world's most vibrant cities. If you're passionate about hospitality and ready to make an impact, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through impeccable service delivery
- Assist with VIP guest requests and special arrangements
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license with clean record
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude