Job Description
Join our award-winning luxury hotel in the heart of Miami Beach! We're seeking an exceptional Front Desk Agent to deliver world-class guest experiences. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant cities. If you're passionate about hospitality and ready to make an immediate impact, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera property management system
- Manage reservations, room assignments, and VIP guest requests with precision
- Resolve guest inquiries and concerns promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Florida driver's license preferred
- Flexible availability including nights/weekends/holidays
- Bilingual (English/Spanish) highly desirable