Job Description
Join our award-winning team at the Grand Milwaukee Hotel as a Front Desk Agent! We're seeking an energetic professional to deliver exceptional guest experiences in our downtown landmark location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in Milwaukee's premier hospitality destination. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in all guest interactions
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Basic knowledge of Milwaukee attractions and services
- Valid Wisconsin driver's license preferred
- High school diploma or equivalent required