Job Description
Join our award-winning hospitality team as a Front Desk Agent at the heart of Minneapolis! We're seeking dynamic individuals to deliver exceptional guest experiences in our luxury downtown hotel. Immediate opening with competitive compensation, comprehensive benefits package, and career growth opportunities. Perfect for energetic professionals who thrive in fast-paced environments and take pride in creating memorable stays.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams
- Resolve guest concerns promptly and professionally
- Maintain accurate guest records and property management systems
- Upsell hotel amenities and services to enhance guest satisfaction
- Assist with emergency procedures and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Minnesota driver's license (if required for shuttle duties)
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Minneapolis attractions and transportation
- High school diploma or equivalent required