Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of Nashville! We're seeking a charismatic professional to deliver exceptional guest experiences at our premium downtown location. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth potential in Tennessee's vibrant hospitality scene. If you're passionate about service excellence and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain detailed financial records
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Utilize property management systems (e.g., Opera, PMS) efficiently
- Act as a local resource for guests regarding Nashville attractions and events
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems and basic office software
- Strong communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Professional appearance and positive demeanor
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Nashville residency preferred