Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel New Orleans! We're seeking a dynamic professional to deliver exceptional guest experiences in the heart of the French Quarter. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant cities. If you're passionate about service excellence and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage room reservations and modify bookings as requested
- Handle guest inquiries with professionalism and local expertise
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Maintain accurate records of guest interactions
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Louisiana hospitality certification preferred
- Basic knowledge of New Orleans attractions and transportation
- Flexible availability including nights/weekends/holidays
- Positive attitude with genuine hospitality passion