Job Description
Join our award-winning team at Grand Manhattan Hotel in the heart of NYC! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in one of the world's most vibrant hospitality destinations.
Responsibilities
- Handle guest check-in/check-out procedures with precision and warmth
- Manage reservations and optimize room inventory
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Utilize PMS systems (Opera) efficiently
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in reservation systems and MS Office
- Ability to multitask in fast-paced environments
- Professional appearance and positive demeanor
- Flexible availability including nights/weekends
- Valid NYC work authorization required