Job Description
Join our award-winning team at Grand Hotel Oakland as an immediate-hire Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in our downtown location. This is your chance to shine in a dynamic environment where your people skills and attention to detail will make a daily impact. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Oakland's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using property management systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest stays
- Maintain a clean, organized front desk area at all times
Qualifications
- Minimum 1 year hotel/front desk experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid California driver's license (if required for local errands)
- High school diploma or equivalent required
- Professional appearance and positive attitude