Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences in the heart of Oklahoma City. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and possess a passion for customer service, apply now to become part of our family!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and professionalism
- Assist with special events and VIP guest arrangements
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel software (Opera, Fidelio, etc.)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic knowledge of local attractions and services
- Multilingual abilities preferred (Spanish beneficial)
- Positive attitude and team-oriented mindset