Job Description
Join our award-winning hospitality team in the heart of Philadelphia! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. This immediate hire opportunity offers competitive compensation and a chance to grow within our global hotel chain. If you thrive in fast-paced environments and possess exceptional interpersonal skills, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest complaints with professionalism and discretion
- Maintain accurate guest records in property management systems
- Execute upselling strategies for room upgrades and amenities
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or similar property management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Pennsylvania driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Philadelphia attractions and transportation