Job Description
Join our award-winning team at Grandview Hospitality in Raleigh, NC! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences in our luxury boutique hotel. This immediate hire position offers competitive pay, comprehensive benefits, and rapid career advancement opportunities. If you thrive in fast-paced environments and possess a passion for hospitality, apply now to start your journey with us!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Upsell hotel services and amenities to enhance guest satisfaction
- Resolve guest complaints promptly and professionally
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid NC driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Raleigh attractions and local services