Job Description
Join our award-winning team at the heart of Tampa's vibrant hospitality scene! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences at our downtown luxury hotel. This immediate hire opportunity offers competitive compensation, career growth, and a dynamic work environment. If you thrive in fast-paced settings and possess a passion for customer service, apply today!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation inquiries and modifications using property management systems
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as local tourism ambassador with destination expertise
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficiency in reservation software (e.g., Opera, Sabre)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license preferred
- Flexible availability including nights/weekends/holidays