Job Description
Join our award-winning hospitality team at Oceanview Resorts & Hotels, Virginia Beach's premier coastal destination! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences in our stunning oceanfront property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a vibrant work environment where your passion for service shines.
As the first point of contact for our international guests, you'll handle check-ins/out, manage reservations, resolve inquiries, and ensure seamless operations. We provide paid training, career advancement opportunities, and a supportive team culture. Work with us and create unforgettable memories for visitors to Virginia Beach!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly while maintaining service excellence
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Assist with local area recommendations and tourist information
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, or similar)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends, holidays, and overnight shifts
- High school diploma or equivalent required