Job Description
Join our award-winning hospitality team as an Immediate Hire Front Desk Agent at Grand Plaza Hotel & Suites! We're seeking a dynamic professional to deliver exceptional guest experiences in our vibrant downtown Wichita location. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and excel at creating memorable guest interactions, apply today to start your career with us!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Wichita attractions and services
- Professional appearance and positive attitude