Job Description
Join our award-winning downtown Houston hotel and become part of a dynamic hospitality team. We're seeking energetic professionals to deliver exceptional guest experiences while showcasing Houston's vibrant culture. This is a perfect opportunity for career-driven individuals ready to start immediately in a luxury environment with growth potential. Enjoy competitive pay, flexible scheduling, and complimentary employee benefits including meal discounts and room privileges.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining service standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management systems efficiently (Opera experience preferred)
- Act as hotel ambassador providing local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (Opera/Marriott systems a plus)
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Texas driver's license (for airport shuttle duties)
- Fluency in English; Spanish proficiency highly valued