Job Description
Welcome to The Grand Luxe Hotel & Resort, where luxury meets hospitality. We are currently seeking a dynamic Front Desk Agent to join our prestigious team in the heart of New York City.
As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for immediate hires who are passionate about creating unforgettable guest experiences and thrive in a fast-paced, high-end environment.
Why Join Us?
- Immediate Start: Start earning as soon as you are hired.
- Competitive Pay: $18 - $25/hour based on experience.
- Great Benefits: Medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways to management roles.
We are looking for individuals who bring energy, professionalism, and a warm smile to our lobby every day.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and room assignments.
- Handle incoming reservations and modify existing bookings with precision.
- Resolve guest inquiries and complaints in a professional and empathetic manner.
- Process payments accurately using the hotel Property Management System (PMS).
- Provide exceptional concierge services, including directions, restaurant recommendations, and local event information.
- Maintain the lobby area to ensure a welcoming and pristine environment.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in a front desk or guest services role (minimum 1 year preferred).
- Proficiency in MS Office and hotel PMS software (e.g., Opera, StayNTouch).
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must possess a professional appearance and a friendly, outgoing demeanor.
- Fluency in English is required; bilingual skills in Spanish or other languages are highly valued.