Job Description
Join our dynamic team at the Grand Capital Hotel in the heart of Washington DC! We're seeking an energetic Front Desk Agent to provide exceptional guest experiences immediately. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location. Perfect for candidates ready to start within 48 hours!
Responsibilities
- Efficiently manage guest check-ins/check-outs and reservation systems
- Resolve guest inquiries and concerns with exceptional service
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with valet services and concierge requests
- Handle emergency situations calmly and effectively
Qualifications
- Previous hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with hotel management software (Opera, etc.)
- Strong problem-solving and multitasking abilities
- Valid Washington DC work permit required
- Ability to stand for extended periods
- Basic math and cash handling skills