Job Description
Join our award-winning team at Grand Horizon Hotel as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Phoenix. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become part of our dynamic team.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments for guest services
- Utilize hotel management software (Opera) for daily operations
- Assist with concierge services and local area recommendations
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in reservation systems and basic Microsoft Office
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and problem-solving abilities
- Flexible schedule availability (nights, weekends, holidays)
- Basic knowledge of Phoenix attractions and transportation
- Valid Arizona driver's license preferred