Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Harbor Hotel in Long Beach! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 operational excellence. Enjoy competitive pay, flexible shift schedules, and career growth in a stunning waterfront location. Apply now and become part of Long Beach's premier hospitality destination!
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservations, inquiries, and payment processing
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping, maintenance, and security teams
- Operate property management systems and POS equipment
- Maintain meticulous records and financial documentation
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management software (e.g., Opera, SiteMinder)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid driver's license and reliable transportation
- Basic computer literacy and cash handling experience
- Professional appearance and positive demeanor