Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking charismatic Front Desk Agents to create unforgettable experiences for our discerning guests. This immediate hire opportunity offers competitive compensation, premium benefits, and career growth in NYC's vibrant hospitality scene. If you're passionate about service excellence and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room reservations and optimize occupancy using Opera PMS
- Resolve guest inquiries with professionalism and efficiency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a pristine front desk environment
Qualifications
- Minimum 1 year luxury hospitality or high-end customer service experience
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid New York State Food Handler's Certificate
- Fluency in English; Spanish/French a plus
- Flexible availability including nights, weekends, and holidays