Job Description
Immediate Front Desk Agent Opportunity in Wichita, KS!
Join our award-winning team at Grand Hotel Wichita, where exceptional service meets Southern hospitality. We're seeking a dynamic Front Desk Agent to deliver unforgettable guest experiences in our premium downtown location. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and take pride in creating memorable moments, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Handle guest inquiries and resolve issues with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies to maximize room revenue
- Maintain a clean and organized front desk area
- Participate in daily briefings and team training sessions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, FOSSE)
- Exceptional communication and conflict resolution abilities
- Strong organizational skills with attention to detail
- Ability to work flexible shifts, including nights/weekends
- Basic knowledge of local attractions and services
- Valid driver's license and reliable transportation