Job Description
Join our dynamic hospitality team in Albuquerque as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in New Mexico's vibrant tourism hub.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation systems and room assignments accurately
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency in hotel management software (Opera preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Professional appearance and demeanor
- Albuquerque residency required (no relocation assistance)