Job Description
Join the award-winning team at Grand Oaks Resort Austin, where exceptional service meets Southern charm. We're seeking dynamic Front Desk Agents to deliver memorable guest experiences in our luxury urban retreat. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in Austin's vibrant hospitality scene. If you thrive in fast-paced environments and possess a passion for creating seamless stays, apply now to become part of our premium guest experience team.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using de-escalation techniques
- Coordinate with housekeeping, maintenance, and valet teams
- Utilize property management systems (Opera/PMS) efficiently
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including weekends, nights, and holidays
- Valid Texas driver's license (for valet coordination)