Job Description
We are seeking a friendly and professional Front Desk Agent to join our dynamic hotel team in the heart of Milwaukee. If you are an energetic individual looking for a rewarding career in hospitality, this is the perfect opportunity for you. As a key member of our staff, you will be the first point of contact for our guests, ensuring a memorable stay from the moment they arrive.
Why Join Us?
- Competitive hourly pay starting at $18.00
- Opportunity for career growth within the hospitality industry
- Discounted hotel rates and dining options
- A supportive and inclusive work environment
Apply today to start your journey with us!
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out procedures efficiently.
- Answer incoming calls, take accurate reservations, and manage the front desk switchboard.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Assist with lobby organization, ensuring the reception area is clean and welcoming.
- Process payments and maintain accurate cash and credit records.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
- Upsell hotel amenities and services to enhance the guest experience.
Qualifications
- High school diploma or equivalent required; previous hotel or customer service experience is a plus but not mandatory.
- Excellent communication skills, both verbal and written.
- Strong computer proficiency, including Microsoft Office and property management systems.
- Ability to work a flexible schedule, including weekends and holidays.
- A positive attitude and a genuine desire to provide exceptional customer service.
- Ability to stand for extended periods and lift light objects.