Job Description
Join our award-winning team at Grand Horizon Hotels as an immediate hire Front Desk Agent in vibrant Dallas, TX! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our downtown location. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities within our expanding luxury hotel chain. If you thrive in fast-paced environments and possess a passion for service, apply now and start your journey with us today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and address guest inquiries/complaints
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to maximize revenue
- Maintain cleanliness and organization of the front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Texas driver's license (if required for shuttle duties)
- High school diploma or equivalent; hospitality certification preferred