Job Description
Join our award-winning hospitality team at Grand Hotel Milwaukee! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Responsibilities
- Manage efficient guest check-in/check-out procedures with attention to detail
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process reservations, payments, and room assignments using PMS systems
- Coordinate with housekeeping, maintenance, and security teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate records and reports for management review
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, SynXis)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Milwaukee tourism and attractions preferred