Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the face of luxury in Nashville's vibrant hospitality scene. We're seeking charismatic professionals to deliver exceptional guest experiences in our downtown landmark hotel. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment where every shift brings new challenges and rewards.
Why You'll Love Working Here:
- Competitive hourly pay plus performance bonuses
- Free employee parking and meal discounts
- Comprehensive health benefits after 60 days
- Opportunities for advancement into management
- Work in Nashville's premier tourist destination
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with professionalism and problem-solving skills
- Operate hotel management systems (PMS) and POS terminals
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash drawer procedures
- Provide local recommendations and assist with guest requests
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent (college degree preferred)
- Basic math and cash handling abilities
- Valid driver's license and clean driving record
- Ability to stand for extended periods and lift 25 lbs