Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the face of luxury hospitality in Tucson. We're seeking energetic professionals to deliver exceptional guest experiences while managing check-in/check-out operations, resolving inquiries, and maintaining seamless hotel operations. Immediate openings available for candidates ready to thrive in a dynamic environment.
Responsibilities
- Manage efficient guest check-in/check-out processes using Opera PMS
- Handle guest inquiries and resolve complaints with exceptional service
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions to enhance guest stays
- Monitor security procedures and emergency protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Tucson attractions and transportation
- High school diploma or equivalent required