Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Philadelphia Grand Hotel. We're seeking dynamic professionals to deliver exceptional guest experiences in our fast-paced luxury environment. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in high-energy settings and excel at creating memorable first impressions, apply today!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Maintain accurate records using hotel management software
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling aptitude
- Valid Pennsylvania driver's license preferred
- Ability to stand for extended periods
- Fluency in English; Spanish proficiency a plus