Job Description
Join our award-winning team at Grand Hotel Indianapolis as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Perfect for career-driven individuals passionate about hospitality excellence.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments
- Maintain detailed guest records and reservation logs
- Upsell hotel amenities and local attractions
- Ensure lobby area remains pristine and welcoming
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS software (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling aptitude
- High school diploma or equivalent required
- Valid Indiana driver's license (for occasional errands)
- Fluency in English; Spanish bilingual a plus