Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Jose! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury boutique hotel. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-in/out processes, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in California's tech capital. Immediate openings available for passionate professionals ready to make a difference!
Responsibilities
- Manage seamless guest check-in/out procedures with efficiency and warmth
- Handle reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly using problem-solving techniques
- Coordinate with housekeeping and maintenance teams for optimal operations
- Process payments and maintain accurate financial records
- Promote hotel amenities and services to enhance guest satisfaction
- Utilize property management software (Opera) for daily operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/retail
- Proficiency in property management systems (Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends, holidays, and nights
- Basic knowledge of San Jose attractions and transportation
- Positive attitude with genuine passion for hospitality