Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking dynamic individuals to deliver exceptional guest experiences in our luxury downtown location. This immediate hire position offers flexible shift work including nights, weekends, and holidays. Enjoy competitive pay, comprehensive training, and a vibrant hospitality environment. Perfect for career changers or those seeking flexible schedules!
Responsibilities
- Manage guest check-in/out procedures with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and direct incoming calls
- Uphold brand standards through meticulous attention to detail
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with hotel management systems
- Strong problem-solving abilities under pressure
- Professional appearance and positive demeanor
- Basic math and cash handling skills
- High school diploma or equivalent required