Job Description
Join our award-winning hospitality team at Sunset Beach Resort & Spa as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in our oceanfront paradise. This immediate hire opportunity offers competitive compensation, career growth, and a vibrant work environment in sunny Long Beach. If you're passionate about hospitality excellence and ready to make waves in your career, apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Act as primary point of contact for guest requests and issue resolution
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (e.g., Opera, RoomKey) efficiently
- Upsell resort amenities and special packages to enhance guest stays
Qualifications
- 1+ years hospitality/customer service experience preferred
- Proficiency in PMS software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends/holidays
- Valid California driver's license (if required for errands)
- High school diploma or equivalent required