Job Description
Join our award-winning team as a Front Desk Agent at our luxury hotel in San Jose, IL! We're seeking enthusiastic individuals to create memorable guest experiences through exceptional service. This immediate hire position offers comprehensive training and career growth opportunities in the hospitality industry. Perfect for career changers or recent graduates with no prior experience required.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Exceptional customer service orientation
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Willingness to work flexible shifts including weekends
- No prior experience necessary - we provide full training!