Job Description
Join our award-winning hospitality team at the heart of San Antonio! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. This role offers competitive pay, flexible scheduling, and opportunities for career growth in the vibrant Texas hospitality industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and payment processing with precision
- Address guest inquiries and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Perform daily audits and report discrepancies to management
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of San Antonio attractions and services
- Valid Texas driver's license preferred