Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels! We're seeking energetic, customer-focused professionals to create memorable experiences for our guests. No experience necessary – we provide comprehensive training! Enjoy competitive pay, flexible scheduling, and career advancement opportunities. Be the first face our guests see and make a lasting impression in Sacramento's vibrant downtown.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments
- Process payments and handle cash transactions
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and reports
- Uphold brand standards for cleanliness and professionalism
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided!
- Exceptional customer service mindset
- Strong communication and problem-solving skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality
- Valid California driver's license (if required for errands)