Job Description
Join our dynamic team at Grand Hospitality Group as a Weekend Hotel Agent in vibrant Charlotte, NC! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible schedules, and opportunities for career advancement in the heart of North Carolina's thriving hospitality scene. Perfect for students, second-job seekers, and career changers who thrive in fast-paced environments.
Responsibilities
- Efficiently check in/out guests while maintaining accurate reservation records
- Process payments and manage guest accounts with precision
- Resolve guest inquiries and concerns promptly with exceptional service
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with event setup and VIP guest handling during peak weekends
- Maintain a clean, organized lobby and front desk environment
Qualifications
- High school diploma or equivalent; hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible weekends and holidays
- Proficiency with reservation systems and basic software
- Attention to detail and problem-solving abilities
- Positive attitude and commitment to guest satisfaction