Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in Oklahoma City! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and problem-solving excellence. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career growth in the heart of Oklahoma's thriving hospitality industry.
Responsibilities
- Manage guest check-ins/checkouts with speed and accuracy
- Handle reservation inquiries and modifications
- Process payments and maintain financial records
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (e.g., PMS)
- Maintain a clean and organized lobby environment
- Assist with valet and concierge services as needed
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- High school diploma or equivalent
- Professional appearance and demeanor
- Valid driver's license (for valet operations)