Job Description
Join the vibrant heart of hospitality at Grand Plaza Hotel in NYC! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury urban oasis. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in the city that never sleeps. Immediate openings available – start your rewarding hospitality career today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Respond to guest inquiries with professionalism and local expertise
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and resolve billing discrepancies accurately
- Uphold brand standards through exceptional service and problem resolution
- Utilize hospitality software (Opera, Fidelio) for daily operations
- Contribute to a positive team environment through clear communication
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid New York State driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of NYC attractions and transportation
- Positive attitude and commitment to guest satisfaction