Job Description
Join our award-winning team at The Grand Chicago Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Chicago. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Warmly greet and check-in guests with personalized service
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries and complaints promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Maintain accurate guest records and property management systems
- Assist with VIP requests and special arrangements
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Illinois hospitality license preferred
- Strong attention to detail and organizational abilities