Job Description
Join our award-winning team at Grand Oaks Resort, Austin's premier luxury destination! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. This immediate hire position offers competitive compensation, comprehensive benefits, and opportunities for career advancement. If you thrive in fast-paced environments and possess a passion for hospitality, apply today and become the first face of our esteemed resort!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash/credit transactions securely
- Provide local recommendations and concierge services to enhance guest stays
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with hotel management software (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Valid Texas driver's license and reliable transportation
- Flexible schedule availability including nights, weekends, and holidays
- Basic knowledge of Austin attractions and local transportation